Hi, I'm Crystal!

Currently a product designer at Amazon AWS Billing. Previously at Stanley Black & Decker, Bluebeam, the Design Lab @ UCSD with Don Norman, & others.

Driven by curiosity and impacting how people work. Designing & solving for business & industry-specific complexity.

Procurement

How can we improve purchase order accuracy on invoices for faster payment?

Improved invoice acceptance from 97% -> 99%, released $200MM+ free cash flow in 3y

Ready for Install

How can we help field teams know what's blocking, especially for materials, before they can start installing?

Increased Likely to Use & Ease of Use > 30%

Consolidation

How can we save time by efficiently expanding a logistics strategy with the company's highest margins to increase profit?

100% team adoption & saved 15 hrs every week

Studio Invites

How can we make inviting easier to maintain security, keep legality, and meet deadlines?

Saving > 30 min every week & rated 4.3/5 for Ease of Use

Tracking Loads

How can we ensure loads reach the retailer on time to maintain trust, keep reliability, and reduce fees to expand a high profit program?

Goal: increase on time percentage 80% -> 96%